Reference USA - Issues with "Save Search" Remotely

Reference USA has introduced new personalization features, which include the option for the patron to Save Searches.






To be able to save a search, users must first create a free account with Reference USA.

While this is NOT occurring in the Library when patrons access the Reference USA database...AT HOME, patrons may see an error message for Unauthorized Access -- or they just can't complete the Save Search function.


This is a known issue with our vendor and our proxy server. We are considering our options for resolving the issue.







If patrons report this problem, explain they can come in to the Library and use a Library PC to access Reference USA and create their account and save any searches. Later, at home, they can access those saved searches and use the other personalization features like a Single Searchbox, or building a List.